Category Archives: Amazon Policy

Should e-books be returned?

HONESTY is the best policy. Isn’t that what we have always been told? If so, then why is it so hard to be honest without getting ripped a new one?

I saw a post today in a book group and actually cringed when I read it. Not because I found the post offensive, but because I knew what type of comments that were about to flood that post. I felt bad for the person that wrote it. I’ve seen this subject over and over on many blogs and pages and it always stirs up some controversy.

I’m not posting any names so I will just use the word “they” or “the/this person”.

The post: The person said they had read the first few chapters of the book (No book/author was mentioned) and hated it. They also said they would never finish it. So they wanted to know if…

The book could be returned to Amazon and if they could get a refund?

*insert cringe* 

Yes, very touchy subject.

I didn’t want to read the comments but I couldn’t help myself because I’m a woman and I tend to be nosey from time to time. Just as I thought, there was some nasty comments. Not all, but most. I thought about posting a comment, but hell I was afraid I would get ripped a new one also.

After reading the comments I thought, What if this person is new to reading? What if this person is new to following blogs/groups/pages? This person, I’m assuming is just asking a simple question, not knowing that this one simple post is about to stir up a shit storm. I also thought this could possibly turn the person off from ever posting a question about anything book related again. Hell, I know it would probably make me think twice about it. Isn’t that the purpose of these groups/pages/blogs, to have others that you can confide in about certain questions/opinions/thoughts without being judged?

I seen in the comments that there were many different opinions on the return policy that Amazon has in place. I haven’t gone back and looked at the comments since earlier, I’m sure they’re a lot more by now or who knows the post could have been deleted by this point because the claws were coming out.

So what are your thoughts on the Amazon return policy? This question is for readers, bloggers, authors, and whoever else wants to chime in.

In my personal opinion, I don’t agree 100% with the policy. Is 7 days too long for a person to decide if they want to return a ebook? Hell, I can finish a full length book in a few hours, but then again, some may not start on the book for a few days or months, so it’s hard to say exactly what is the correct amount of time you should have for a refund. I believe a better system needs to be put in place on the return of ebooks. Like if you have read past a certain point you shouldn’t be eligible for a refund.  I realize these authors put in a ton of hard work and their own money into getting their books out there for others. I have honestly only returned a few ebooks and those were accidental purchases and was returned within a minute of the purchase. I normally one-click a book even if I’m not planning on getting to it for a month or so, just because I feel like I have to have it on my kindle right then, so the return policy thing never crosses my mind unless I see a post or something that gets me thinking about it or I accidentally purchase an ebook.

I think the main problem with the Amazon policy is not just the policy, it’s those who chose to abuse it. For instance, if you purchase an ebook, read it, then return it just because you have finished it within the timeframe it still can be returned then that’s stealing. Like I said this is just my personal opinion. I realize everyone has their own and even if we disagree I’m fine with that. I’m not going to hate you or call you names. Let’s agree to just disagree.

Here is a question that is mainly for authors. Would you rather have a book returned or receive a bad review? Yes, I know sometimes both happen, but I’m curious.

Other things that come into play with all of this. Samples.

I do read the book samples sometimes before deciding if I want to purchase a book. Sometimes the samples give you enough to know if it’s the type of book you will enjoy and other times the sample isn’t enough. Either way, I think if people utilized this more often they wouldn’t be as disappointed if the book didn’t meet their expectations. For me, the sample shows the authors writing style, which for me is a huge factor in whether or not I would be able to enjoy the book or not.

Should those who returned books get to write a review? I’ve seen many 1 star reviews saying “DNF. Returned book.” Those reviews tell me nothing so I normally ignore them. How do you feel about those reviews? I’ve seen many say they should be deleted.

Feel free to comment your opinions. This is a judge free zone here. Keep it classy my book loving friends.

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